The Power of Customer Service

In the video, Talei shares a heartwarming story of how exceptional customer service made their trip to Fiji even more memorable. As she recounts her experience, she emphasises the importance of treating employees and customers like family. She explains how this creates a positive work environment, encourages workers to go above and beyond, and ultimately helps to grow the business through positive reviews and increased revenue.

Talei's sister, Ava, also chimes in with valuable advice. She emphasises that treating employees with kindness and doing extra things for customers can make all the difference in the success of a company. As customers share their positive experiences with others, word of mouth can help to spread the business even further.

Overall, Talei's story serves as a powerful reminder of the impact that exceptional customer service can have on both employees and customers alike. By treating others with kindness and respect, we can create a positive ripple effect that extends far beyond the initial interaction.